Equinox+ App Reviews

Figured out cal issue. Clearly you cannot add to Google Cal. So where does it go? To iCal, but under “Other” and “US Holidays”. Super annoying. Go to iCal, manually hit drop down from each event + switch to Google Cal. it will move. Yes have to do it for each booking. They meed to add the option to add to Goog Cal for sure. Or at least email confirms should come in as invites so Google Cal picks it up (like it does with airline bookings, etc).

For how much you pay for this gym…this app will definitely make you want to throw your phone

Equinox App is simply bad. calendar doesn't synch , activities are not recorded, they disappeared…very hard to filter classes by area, clubs or instructors and thats just to name a few. i have rejoined since July last year and have complained 2-3 times but seems nothing is being done. You are better off to stick with the old version!

The app is atrocious. Hard to use, no reliable calendar sync, check-in requires so many clicks (including one mystery click to dismiss a white screen that supposedly would check you in wirelessly - which has never worked in any club in Boston). You should be ashamed. Let’s hope the New CEO cares about technology (which is extremely important to your brand!). One other comment - we have both the Bike and Bike+. The Bike+ has major quality issues - we have had service 4 times in the first year.

I am begging you. This app is a disaster. ALL I ASK is that you fix the calendar sync please!!!! My life is in shambles due to missing this functionality.

Why did they take away the functionality of checking how many times you checked in during the year? It now gives the week or month and only goes back to June????

well -- at least i know I am not alone. Seems like there are many, many unhappy people with this app. I am now among them -- PLEASE make the basic features work -- and surely calendar synchronization in among them. I have now spent way, way too much time following every idea thrown out trying to fix it myself. But nothing has worked -- and my apps from MindBody, YogaSix and Pure Barre all synch just fine!

It is quite disappointing that the 1) calendar sync, 2) automated check-in once at location 3) # of availability for classes 4) instructor profiles 5) supposedly Apple Watch bar code check in(?) 6) being able to workout & take a class are removed or are not working. For nearly $300 a month...we deserve a functional app.

To those who are having trouble syncing their calendar, I found a solution. First, go into your Apple Calendar > Calendars > Find the EQX+ Calendar > delete. Then go back into the app under Settings > Sync to Personal Calendar and turn this off and then on. When I did this, it started adding the events back to my actual personal calendar.

Terrible update. The old app worked so well and was so much easier to navigate. This one is super buggy. The calendar simply does not sync with my iOS/iCloud calendar (or more specifically, some classes show up and some don't, seems random), some classes I've scheduled don't even show up on the Schedule tab. Just awful.

Just like everybody else, I’m so frustrated with the new app. I missed my class today because it didn’t sync with my calendar like it says it should and I didn’t remember. Bring back the syncing functionality!!

NEED PLACE IN WAITLIST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Garbage app. Used to be able to link to Apple Health to save workouts but Linked Apps no longer appear in member profile. Apple Fitness is much better.

Disaster of an app if you have the soul cycle bike. Classes are no longer available, you must log into the bike. It’s super glitchy on the bike I constantly get an error message saying our account isn’t active and then can’t use our home bike. Should have gone with peloton, or a regular stationary bike

1) the app never keeps you signed in…have to enter username and password EVERY TIME!! 2) The check in UPC needs to be brighter…doesn’t show bright enough when phone is in low power mode (every normal iPhone user keeps their phone in that mode)

how has your team not made this a priority fix? it literally does not work

EQX+ is worst app ever. Every other week, not one day, for up to one full week, the app doesn’t work properly and it always say “something went wrong, please try again”. I’m so tired of using this app, very frustrating. It’s been like this for several years. Why can’t you fix this already?

The calendar is really buggy

The calendar feature has been broken for a week now; I can’t plan ahead to take classes at all and it’s really a bummer :/

Booking classes can be really annoying. The booking function and calendars are also always glitchy and it takes 3x longer to build a schedule than it should. You also can’t see the instructors in your calendar for a class you’ve taken once the class starts so if you like the instructor you better remember their name or hope they’re the usual instructor so you can find them by looking forward in the schedule.

Pls bring back. So good to check in

Why do the classes never load. Then I can’t end up getting into the class. The app always crashes

Great look! But the check in process rarely works

The app still advertises unlimited streaming (wherever, whenever) of soul cycle, rumble, and other classes. However, these were deleted from the app in December and are no longer offered. Only a very limited number of equinox branded classes are still available on the app.

Equinox charges a premium price, and for that, I expect a premium experience—not constant upselling. The app, which is mandatory for check-in, is cluttered with pop-up ads and banners pushing personal training, spa services, and their shop. If they want to focus on add-on sales, they should lower the membership cost. At this price point, members shouldn’t have to deal with relentless marketing just to access the gym. Enough with the upselling—let us work out in peace.

Worked one day. Now it just errors out saying something went wrong when trying to sign in.

They try to get you to sign up for their monthly membership which is not fully covered with your Amex platinum credit vs the annual plan which is. I thought I was signing up for the annual and fully covered but it was so hard to navigate that I accidentally did the monthly. When I tried to work with them and told them what happened they wouldn’t let me out of it so I had to pay $215 for a service that should have been fully covered/I didn’t use. I really don’t like companies who do things like this hoping people won’t notice.

The app is awful. Filters are unstable when searching for classes. Incorrect details are shown for classes when more than one are booked. Club Mode only works at some locations for some reason. Only reason it’s not 1 star is that the functions that do work (like bluetooth check-in and class signup reminders) actually do work well.

Why are there so many ads in the app? It feels trashy

There’s no point to this app if you will continue to take away what its primary use is for — mobile classes.

Lately when trying to check in I get the spinning wheel of death. As of March 03/2025 Not the greatest. Please streamline mobile ordering for juice press and cafe locations. Also please borrow a feature from crunch/planet fitness and add a crowd meter to show real time activity of how busy a location is so I can choose before selecting a gym to work out at. I live in nyc and have multiple options.

The usefull sections of the app (schedules, booked classes etc) are tucked away and hard to reach, the app is full of non usefull corporate bloat that you have to scroll through every time to see the 1 import detail in 3 screens fulls of static adds. The app will frequently not work, logging in not possible, and is always slow in retrieving data. Right now there is a new bug where your bookings show up under the wrong date in the calendar, so under March 5, you see your booking for March 7. If you want to know what you have today, you need to look two days back

for such a luxury gym, i'd have expected a much more seamless, easy ux when using this app. it is incredibly clunky and the filtering for classes — forget about it. it's SO SLOW. it's not a fun experience trying to filter for classes. they devs aren't doing something right and need to optimize because users should not have to wait this long between each new filter update. not to mention it isn't seamless, either — for instance, when there are no more classes left for the day you MUST select a new date first before filtering for other locations. and of course sometimes the server stops responding altogether and we can't load anything to book anything or see available classes. amazing.

All the on-demand classes shows as not available on app. Tried reaching out via online concierge and email but never heard back. What’s the pint of spending $300 a year and not able to access any content??? Want my money back!

Tried to cancel the digital membership but the app doesn’t respond to cancellation. Is it so by purpose?

Equinox has removed all SoulCycle classes and replaced them with “Precision Cycle” classes. These are the worst cycling class videos I have ever seen. They aren’t even a video - the screen just shows something that looks like a screensaver with audio narration. The classes are incredibly boring - just a sequence of numbers to hit and no energy or excitement from the coach. It feels like zero effort or care was put into creating them, as if they just wanted the bare minimum product that would allow them to say they still had cycling classes on the app. Unfortunately, I’m on an annual plan, but I will be canceling as soon as I have the opportunity.

This app crashes consistently, making it so hard to sign up for classes that I typically can’t get it to work to sign up and miss the sign up. The main reason I joined equinox was for the classes which this app hinders the ability to sign up for them. This app needs to be fixed of these issues

I just joined and the App is horrible. It just spins and takes forever to load any information. When I click on ‘In-Studio Classes’ and ‘On-Demand Classes’ I see exactly the same thing so can't even book a class. There is no option to change your name if it hasn't been spelled correctly. Overall it's disappointing to see that they haven’t put much effort or technology updates into the App when they are promoting the brand as ‘cutting-edge’ lol. Big miss.

Overnight my app doesn't show "book class" in the upper right anymore. It has "classes" which takes me to a page with all the types of classes. The daily/weekly calendar view is completely gone so there's no way I can efficiently, or at all, book a class. If this was an intentional update to the app, it's terrible and unusable. We NEED to view a calendar of classes by day. Please fix this. If it's not fixed, I won't be renewing my membership. I go to this gym for the classes but now they're impossible to book.

The app used to have some glitches, but now it is full of glitches and very slow. I also can’t find a calendar showing my monthly activity, one of my favorite functions

Let’s of refresh errors. Class schedules often don’t load

Since the last update there are a lot of bugs with the app. Sometimes it won’t let me book classes or pull up any of my information. Other times at check in it says I don’t have a profile picture which is incorrect. And when I book classes it doesn’t automatically add them to my phone calendar despite having the feature enabled.

I mostly use the app to check into the club. It’s always slow to call up my badge and sometimes it doesn’t work at all, forcing me to retrieve the pass in slower ways for the front desk staff. The app is super unreliable and annoying to use, which is especially aggravating given the aggressive increases they’ve made to membership dues.

The app is super glitchy. Constantly get errors when trying to do the on demand workout. Doesn’t connect to TVs over AirPlay well at all. Just awful.

Principle #1 in App UX design: NEVER update something just for the sake of updating it and making something new for its own sake. They took out the ability to filter classes by location, instead only showing you online classes. This makes the app functionally WORTHLESS.

I’ve been a member and using the app for over 2 years now. I’ve noticed in recent months since fall 2024 that the app is consistently worse. Often times when I walk into a club and check in and it looks ok on my end, the employees say it didn’t go through and I’ll need to do it again. This has happened consistently across numerous different clubs in NYC and even in other cities over the past few months. Also sometimes the schedule for in club classes just doesn’t load entirely. Which is a drastic failure. Please fix the glitches because this is sad for the amount we are paying for membership for a ‘premium’ gym

ON EVERY SINGLE OPEN THIS PROMPTS ME TO ALLOW OR DENY HEALTH ACCESS REGARDLESS OF TURNING ON OR OFF ALL SETTINGS

I am using the app for two things - check in, which works well, and see the schedule at MY club (not all clubs nationwide) - does not work. Hence 3 stars. You really need a one click button for my club schedule. When is the next yoga class? No idea, unless I walk into my club and check the walls.

Always glitches and never has had a single update since i joined two years ago

I understand removing Soul Cycle, but why cut other on-demand classes from your app? The Master of One, The. Cut… why??

Latest updated completely messed up the ability to book a class which is the entire point of the app??

What happened to the kickboxing workouts?!

Yes, all members know that if we refer a friend we get money. However, when I am walking to the gym trying to check in remotely, which is no easy feat as I am walking and using the phone, I cannot even hit the button to go back to the check in screen because the referral pop up is once again in the way. I have had to hard close the program many times because the pop up won’t get out of the way of me trying to sign up for a class etc. Equinox please stop the pop up’s.

Getting past the fact that you can’t use a Gmail account to initially sign up… the Apple TV app won’t load, and seems like they did in fact remove SoulCycle from the app and have some sort of new cycling thing called “Precision Ride” coming in “February 2025”. Total loss of faith in their branding team who seem to have forgotten about the app.

Shortstaffed and unhelpful for any issues that inevitably come up. Good luck troubleshooting for months on end

Sorry, but without SoulCycle, this app is a solid 1 star I might be willing to pay $5/month for. SoulCycle was the only reason worth paying for the he stupid high mo that cost.

App is overrated. It's a very cumbersome interface. It's not user friendly AT ALL. It also stopped working on my TV and won't work anymore when traveling abroad anymore as well, which was the whole reason I wanted it. It's definitely not worth $300. BodySpace is much better and most of it is free.

I used this app to do a SoulCycle video every day for over two years. The afternoon of 12/26 I opened the app to find that none of the SoulCycle videos were available anymore. Equinox made the decision to abruptly remove these videos without any notification. Completely untrustworthy.

Went from great experience to worse experience by removing SC classes.

for how much the gym costs, the app needs to be be better maintained

The app glitches a lot and at times I can’t load classes to reserve them